Faq
About the Jewelry
What materials do you use?
Sterling silver, Copper and 14k goldfilled.What if I like a design, but want it made in a different color?
Although it may not always be possible, contact us to request the color you want. If it is possible, we will email a picture of the new stone color. If you decide you do not like it, you will not be obligated to buy. If you do, we will ship it out upon the receipt of your payment.What is the return policy?
Returns are accepted within 14 days of the shipping date in its original unused condition (including attached tags). Contact us for the reason of the return, then mail your item. Please contact us for the address. Be sure your item is well-packed and insured. Returns that arrive after 14 days will be for a credit only. Returns and exchanges do not include reimbursement of original shipping and handling charges. All SALE items are considered final sale and are not returnable. We are not responsible for returns which are lost or damaged in transit, so for your protection, please make sure the item is insured.Can I exchange an item?
We accept unused ready-made merchandise purchased online or at a show for exchange within 14 days of purchase date. Contact us and let us know what size or item you would like instead. Then, mail your item to the address below. Be sure your item is well-packed and insured. Upon receipt, we will mail your order in the new size or style.What if my jewelry piece breaks?
If the item arrives damaged or breaks during the first 30 days, we will repair it free of charge (you pay only for shipping the item to us). Contact us with the problem. Then, mail your item. Be sure your item is well-packed and insured. Please contact us for our mailing address. If you want to return an item for repair after 30 days, a nominal fee will be charged for shipping and materials (to be determined by the designer upon inspection of problem).How should I care for my jewelry?
All jewelry that you receive will come in an air tight zip lock bag. To keep your jewelry from tarnishing, keep it in this bag and store it in a dark place (drawer or jewelry box) while you are not wearing it. You may use a jewelry cloth to polish. To get to those tricky, hard to reach places, put a SMALL amount of white toothpaste onto an old tooth brush and lightly brush. Jewelry will sparkle and shine! Please DO NOT use solvents and harsh chemicals. A splash of lemon juice with a little soap and water works great on removing unwanted tarnish. Put on your jewelry last to avoid exposure to hair-styling products and the alcohol in perfume which will often damage not only the metal, but the gems as well.14kt Gold Fill:
A tube of solid 14kt gold is filled with a base metal, usually brass for the similar color. The exterior of the chain/wire is entirely 14kt gold and will help reduce tarnishing, wear and tear, etc. For care of this metal, please rinse in warm water and hand soap. Pat dry with tissue.
Do you offer gift cards?
Yes! Please contact us with the amount you want to purchase, the mailing address you want it to go to, your message, email address and phone number.About Ordering
Purchasing through PayPal?
PayPal allows users with an email address to securely, conveniently, and cost-effectively send payments online. It's free to send your payment through PayPal and only takes a few minutes to set up an account.INTERNATIONAL CUSTOMERS - IMPORTANT
All order will be shipped USPS First Class. If you would like to upgrade shipping, rrior to placing an order through PayPal, e-mail us with the order and we will give you the shipping rate for the country you request.Is my credit card transaction secure?
Absolutely. We are a PayPal Verified site, which means that we have passed the required screening process of a financial institution.Can I pay for my order by check?
Yes, if you prefer to write a check, you may do so for the amount listed on the product page. Please e-mail us the order, Items will be shipped after the check clears or payment is received. Be sure to include instructions on which item you'd like to order, the preferred length, color, etc., your mailing address, email address and phone number. Please contact us for our mailing address.How will my order arrive?
Once an order is received, we will send you a confirmation e-mail to the address you provided with the status of your order. We take care in packaging our jewelry. Each piece is protected within a clear resealable bag and placed in a brown kraft envelop box and gift ready.Packages are sent USPS PRIORITY MAIL to our customers and should arrive within
3-5 business days of receipt of payment based on current availability. Shipping upgrades are available for an additional fee.
